These Terms of Service (these "Terms") set forth, as between MeetMeetNow, Inc.(Corporate Number 2011001170861; registered head office at Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043; Representative Kazuki Nishijima; the "Company") and its users, the conditions governing the use of the matching service "MeetMeetNow" provided by the Company (the "Service").
Nature of the Service The Service is an online matching platform whose purpose is to enable a user to meet other users in person and in real time, immediately, at a designated "meeting spot." The Service introduces users to one another based on gender preference, mutual age range, the same country and city, participation status, and other conditions, and when a counterpart satisfying the conditions is found, it forms a match (a successful pairing), creates a meeting (a Dating), and notifies both users. The Service merely provides an opportunity for an online introduction, and the Company is not a party to the conduct, content, or outcome of any in-person meeting between users in the real world. The Service is currently provided in 194 countries and more than 4,000 cities, and its user interface supports 59 languages.
Notification as an Internet Dating Introduction Business As an operator of an internet dating introduction business, the Service has filed the notification required under the Act on Regulation of Solicitation of Children by Using the Internet Dating Service (出会い系サイト規制法; the Act on Regulation of Acts of Soliciting Children by Using Internet Dating Services) (Filing Number 2025-104-0138). The Company operates the Service in compliance with that Act and other applicable laws and regulations, and does not permit any use of the Service by a child (a person under 18 years of age).
Agreement to These Terms and Their Binding Force These Terms constitute a legally binding contract formed between the Company and the user. A user shall be deemed to have agreed to all provisions of these Terms upon completing the registration process for the Service or upon using the Service. A user who cannot agree to these Terms may not register for or use the Service.
Integration of the Privacy Policy The Privacy Policy separately established by the Company (the "Privacy Policy") forms an integral part of, and is incorporated into, these Terms. By agreeing to these Terms, the user also agrees to the handling of personal information and information concerning the user as described in the Privacy Policy.
Priority over Individual Provisions In addition to these Terms, the Company may establish various guidelines, help pages, fee pages, the disclosures based on the Act on Specified Commercial Transactions, and other individual provisions (the "Individual Provisions") in relation to the Service. The Individual Provisions form part of these Terms. In the event of any conflict or inconsistency between these Terms and an Individual Provision, these Terms shall prevail unless otherwise provided in such Individual Provision.
Authoritative Text These Terms are provided in 59 languages. In the event of any discrepancy among the language versions, the Japanese version shall be the authoritative text and its interpretation shall prevail.
Inquiries Inquiries regarding these Terms may be directed to the inquiry form within the Service (/contact_us) or by email (contact[@]meetmeetnow[.]com).
Article 2. Definitions
Except as otherwise provided, the terms used in these Terms shall have the meanings set forth in the following items.
"Company" means MeetMeetNow, Inc. (Corporate Number 2011001170861), which operates the Service.
"User" means any individual who, having agreed to these Terms, registers for or uses the Service.
"Account" means the totality of the registration information and the access privileges unique to a user that the Company issues and administers in order for the user to use the Service.
"Service" means the online platform provided by the Company under the name "MeetMeetNow" or another name, whose purpose is in-person, immediate matching at meeting spots, together with all services incidental thereto.
"Match" or "Successful Pairing" means the Service's algorithm identifying a counterpart who satisfies all of the conditions, including gender preference, mutual age range, the same country and city, and participation status, and creating a meeting (Dating) between such users and notifying both of them. A match between the same two users shall occur only once in their lifetime, and no further match shall be formed with a counterpart with whom a match was previously formed (including where it ended through cancellation or a report).
"Meeting Spot" means a location designated by the Company for each city as the place where users who have been matched in the Service actually meet.
"Meeting" means the act of a user meeting another user in person, in the real world, at a meeting spot or another place, following the formation of a match.
"Content" means all information that a user registers, transmits, or uploads to the Service, including the profile photograph, the image of an official identity document used for identity verification, profile information, settings, and other information.
"Identity Verification" means the process whereby a user uploads an image of an official identity document (meaning an official identification document such as a passport, driver's license, or national ID card) and a profile photograph, and an administrator of the Company reviews them and grants approval, refuses, or flags the user.
"Paying Member" means a user who pays a monthly usage fee in the Service and holds the right to use the matching function within the valid period. In the Service, male users are subject to a monthly subscription, while female users may use it free of charge.
"Privacy Policy" means the Company's policy on the handling of personal information and user information, which forms part of these Terms.
Article 3. Eligibility
Age Requirement The Service may be used only by individuals who are at least 18 years of age. Where, in the country or region in which the user resides, the age of majority or the age required to use the Service is set above 18, the user must be at least that age. The Service has filed a notification as an internet dating introduction business (Filing Number 2025-104-0138) and, in accordance with the Act on Regulation of Solicitation of Children by Using the Internet Dating Service (出会い系サイト規制法) and other applicable laws and regulations, does not permit any use of the Service by a child (a person under 18 years of age). Even with the consent of a parent or other legal representative, a minor may not register for or use the Service.
Capacity to Contract A user must have full capacity to enter into these Terms with the Company and to be legally bound thereby. Where an adult ward, a person under curatorship, or a person under assistance uses the Service, such use shall be made after obtaining in advance the consent of the legal representative, curator, or assistant (except as to acts for which such consent is not required).
Representation and Warranty as to Age, and Age Confirmation In registering for and using the Service, the user represents and warrants that the user satisfies the foregoing age requirement. Age is confirmed by an administrator of the Company reviewing the image of an official identity document, such as a passport, driver's license, or national ID card, submitted by the user. If, as a result of the review, the Company determines that the user does not satisfy the age requirement, or if age cannot be confirmed, the Company may refuse the user's registration or suspend or delete an existing account.
One Account per Person A user may hold only one account for the user's own use and may not create or hold multiple accounts. A user may not lend, transfer, sell, change the holder of, or otherwise allow a third party to use the user's account.
Company's Right to Refuse and to Terminate The Company may, at its discretion, refuse registration for or use of the Service by any individual, or restrict, suspend, or revoke eligibility to use the Service. If it becomes apparent that a user lacks the eligibility set forth in this Article, the Company may suspend or delete the user's account without prior notice, and the Company shall not be liable for any damage thereby caused to the user.
Article 4. Registration and Identity Verification
Provision of Accurate Information In registering for the Service and administering the account, the user must provide true, accurate, and complete information, and must promptly update such registration information when any change occurs. The user must not provide false or inaccurate information or information impersonating another person.
Upload of Profile Photograph and Official Identity Document In order to use the Service, the user shall upload a profile photograph and an image of an official identity document (an official identification document such as a passport, driver's license, or national ID card). Such images are securely stored on the cloud storage used by the Company. Only images in JPG or PNG format and no larger than 5 MB per file may be uploaded. In storing the images, the Company implements safeguards such as changing each file name to a string that is difficult to guess.
Review by an Administrator An administrator of the Company reviews the profile photograph and the image of the official identity document uploaded by the user and, depending on the result, approves identity verification, refuses it, or flags the user as a dangerous user. Only where identity verification has been approved may the user use the matching function of the Service. The Company is under no obligation to explain the criteria for, or the propriety of the result of, the review, and bears no liability to the user with respect to the result of the review.
Purpose and Limitations of Identity Verification Identity verification is intended to prevent fraudulent conduct and to confirm that the user is at least 18 years of age; it does not guarantee the user's safety, nor does it investigate or guarantee the counterpart's character, conduct, the authenticity of identity, any criminal history, or any other matter. The Company does not conduct any background check, such as investigating criminal history or querying sex offender registries. The user fully understands that, even with respect to a counterpart who has completed identity verification, the safety of that counterpart is not guaranteed by the Company, and the user shall conduct any meeting or other act at the user's own risk (see Article 6).
Retention of the Image of the Official Identity Document The image of the official identity document provided for identity verification shall be promptly deleted after the Company has completed the determination of identity verification (approval or refusal). As to the record of the verification, only minimal records shall be retained. The details of the handling of the image and other information are as set forth in the Privacy Policy.
Account Security and the User's Responsibility The user shall strictly manage the user's account authentication credentials (email address, password, etc.) and must not disclose, lend, or share them with any third party. The user may set up the optional two-factor authentication provided by the Service (using a one-time code from an authenticator app and backup codes), and the Company recommends its use. For security purposes, the Company limits the valid period for which login sessions and the logged-in state are retained.
Reporting of Unauthorized Access If a user becomes aware that the user's account has been, or is at risk of being, used by a third party without authorization, the user shall immediately report this to the Company through the inquiry form (/contact_us) or by email (contact[@]meetmeetnow[.]com). The Company shall not be liable for any damage incurred by the user due to inadequate management of the user's authentication credentials, errors in use, or use by a third party, except where attributable to a cause for which the Company is responsible.
Article 5. The Service and the Matching Mechanism
1. The Company's Role (A Neutral Intermediary Platform) The Service is a matching platform that enables users to meet one another in person, in real time, and immediately at a designated meeting spot. The Company is merely a neutral intermediary providing an opportunity for users to meet, and is not a party to any communication, meeting, relationship, or other interaction conducted between users. The Company is not a party to any relationship or agreement formed between users, and makes no guarantee or recommendation whatsoever as to the content of interactions between users, the character, words and conduct, purpose, or suitability of a counterpart, or any other matter. The relationship between users shall be formed by each user at the user's own judgment and responsibility.
2. Conditions for Matching The Company automatically matches candidate counterparts based on the conditions set by each user and the usage situation. Matching is performed only between users who simultaneously satisfy all of the following conditions. - The gender preferences of both users mutually correspond - The age of each counterpart falls mutually within the age range set by the other (mutual age-range correspondence) - They are located in the same country and the same city - Both users are in a participating state (participating) for matching - For a male user, the user is within the usage period as a paying member (where the usage period has expired, the user is not eligible for matching)
Where there are multiple counterparts satisfying the above conditions, the Company shall, in principle, give priority to the user who began waiting the earliest. With respect to the same pair of two users, matching is performed only once in their lifetime, and no further matching shall be performed with a counterpart for whom a meeting (a pairing) was once created, regardless of what subsequently occurred (including cancellation or a report).
3. Formation of the Meeting and Notification When matching is formed, the Company's system automatically cancels the participating state of both users and then creates information regarding the meeting (the pairing). The place of the meeting shall, in principle, be the meeting spot preset for the city of the user who initiated the matching. When the meeting is created, the Company notifies both users of the successful pairing, and the counterpart's screen is automatically reloaded by the real-time notification mechanism to display the content of the meeting. The Company uses geographic location information solely for the purpose of matching, and does not display a user's precise coordinates to the counterpart.
4. Cancellation, Dissolution, and Re-Matching After a meeting has been formed, if either user cancels it or reports the counterpart, that meeting is dissolved and the user returns to the home screen. In order to confirm the user's intention, the Company does not automatically perform another matching after a meeting has been dissolved. If a user wishes to be matched again, the user must again participate in matching (activate the participating state) through the user's own action.
5. No Guarantee of Success or Outcome The Company does not guarantee the formation of a match, the realization of a meeting, the appearance of a counterpart, the continuation of a meeting, the development of a relationship, or any other outcome whatsoever. Matching can be formed only where a counterpart satisfying the foregoing conditions exists simultaneously, and in time periods or areas where no counterpart satisfying the conditions exists, no matching may be formed at all. The user acknowledges in advance that the Service does not promise any particular encounter or result.
1. A Meeting Is an Act in the Real World Undertaken at the User's Own Risk The essence of the Service lies in users meeting in person, in the real world, third parties whom they have not previously known. Fully understanding that the act of strangers meeting directly entails inherent danger, the user shall meet a counterpart at the user's own judgment and responsibility. Every decision—whom to meet, when, where, and how to meet, whether to continue or discontinue a meeting, and whether or not to trust a counterpart—is made by each user, and each user bears responsibility for the consequences thereof.
2. The Company Does Not Verify Identity or Background The Company conducts no investigation or inquiry whatsoever into a user's criminal history, status as a sex offender, prior convictions or record, propensity for violence, ties to antisocial forces, or other conduct or background. Identity verification (such as approval through review of the image of an official identification document) is intended solely to prevent improper use and to confirm age (that the user is at least 18 years of age), and in no way guarantees that a counterpart is a safe person, will cause no harm, or has made true representations. The fact that a user has received approval of identity verification does not mean that the Company has guaranteed that user's safety or trustworthiness.
3. Assumption of Risk The user assumes, at the user's own responsibility, all risk attendant on interacting with or meeting a counterpart whom the user came to know through the Service, whether online or offline. This includes physical, psychological, or financial harm by a counterpart, impersonation, false representation, criminal conduct, and other unforeseen events.
4. Waiver of Claims against the Company and Covenant Not to Sue To the maximum extent permitted by law, the user waives any and all claims against the Company, and agrees not to bring any lawsuit or other legal proceeding against the Company, with respect to any injury, death, property damage, emotional harm, or other loss or damage arising out of or in connection with interaction with, or a meeting of, users through the Service, whether online or offline. The foregoing does not apply, however, to the extent that waiver or limitation is not permitted by the Consumer Contract Act (消費者契約法) Articles 8 and 10 or other mandatory laws, or to cases of the Company's intentional misconduct or gross negligence.
5. Safety Guidance In order for users to use the Service safely, the Company strongly recommends that the following be observed when meeting. The Company does not supervise or enforce compliance with this guidance, and compliance therewith does not guarantee safety. - Hold a first meeting in a public place with foot traffic, during daylight hours - Inform a trusted family member, friend, or the like in advance of the meeting plans (information about the counterpart, the place, and the time) - Do not readily disclose your home address, workplace, or other personally identifying information - Be mindful in managing food, drink, and belongings, and if you feel even the slightest unease or sense of something amiss, immediately discontinue the meeting and withdraw to a safe place - If you feel any danger to your physical safety, do not hesitate to contact the police or other relevant authorities
Article 7. User Conduct; Prohibited Acts
1. Scope of Application The prohibited acts set forth in this Article apply equally not only to conduct on the Service (online) but also to conduct in in-person (offline) settings with a counterpart whom the user came to know through the Service. The user acknowledges that, in connection with use of the Service, the user bears an obligation to respect the safety, rights, and dignity of other users and third parties.
2. Prohibited Acts In using the Service, the user shall not, whether directly or through a third party, engage in any of the following acts, or any act that risks falling under them. - Harassment, persistent pursuit, threats, intimidation, or nuisance toward other users - Assault, bodily injury, or other harm to the body - Sexual assault, sexual coercion, indecent acts, or other sexual misconduct - Stalking and persistent contact or surveillance - Coercion, extortion, threatening demands, or other acts that suppress the will of a counterpart - Solicitation, demand, or begging for money, goods, or services, and solicitation for religion, politics, network marketing, or the like - Human trafficking, sexual exploitation, forced labor, or other exploitative acts - Use, transfer, or trade of illegal drugs, or other drug-related acts - Theft, embezzlement, or other acts infringing property rights - Fraud, deception, inducement for monetary purposes (including so-called romance scams), or other acts of improper gain - Impersonating another person, creating a false profile, or misrepresenting identity or attributes - Misrepresenting age or otherwise evading confirmation of being at least 18 years of age - Discrimination based on race, nationality, creed, gender, sexual orientation, disability, or other grounds, or acts that promote discrimination - Defamation, insult, harm to credit, or other acts that damage another's social standing - Infringing on another's privacy, likeness, or personal information, or acquiring, disclosing, or publishing such information without authorization - Any act that violates laws, regulations, ordinances, or public order and morals - Infringing on the copyrights, trademark rights, or other intellectual property rights of a third party - Transmitting or spreading malware or viruses, or compromising the security of the Service - Unauthorized access to the systems, servers, or networks of the Service, imposing excessive load, or acquiring information by automated means (such as scraping) - Using the Service for commercial purposes contrary to its intended purpose, such as solicitation, advertising, promotion, or spam - Being, being involved with, or making use of organized crime groups or other antisocial forces - Any other act that the Company reasonably determines to be inappropriate for the operation of the Service or the safety of users
3. Zero-Tolerance Policy The Company permits none of the foregoing—and in particular tolerates no serious harm to the life, body, sexual dignity, or property of other users (assault, sexual misconduct, stalking, drugs, acts involving minors, fraud, and the like)—and applies a zero-tolerance policy. Where such an act, or the risk thereof, is found, the Company may, in accordance with Article 8 (Reporting and Measures) and without prior notice, suspend the user's use, suspend or delete the account, flag the user as a dangerous user, report the matter to investigative authorities, and take other necessary and appropriate measures.
Article 8. Reporting and Measures
1. Reporting Where a user determines that the words or conduct of another user fall under the prohibited acts in Article 7 (User Conduct; Prohibited Acts), or risk harming the safety of the user or a third party, the user may report that user to the Company through the reporting function within the Service. Grounds for a report include sexual assault, violence, stalking, minors (including misrepresentation of age), drugs, theft, fraud, and other matters relating to serious in-person harm. The Company recommends that, where a user feels actual danger, the user promptly contact the police or other relevant authorities before or in parallel with making a report.
2. Investigation and Measures by the Company Where the Company receives a report, or otherwise suspects improper use, it may investigate the facts to the extent it deems necessary. Based on the result of such investigation or on reasonable judgment, the Company may take measures against the user concerned, with or without prior notice, including the following. The Company is not necessarily obligated to investigate the content of a report, and decides, in its reasonable discretion, which measures to take. - Temporary suspension of the use of all or part of the Service - Suspension or deletion of the account - Flagging the user as a dangerous user (including users who have been reported or refused) - Deletion or hiding of posted content or other information - Refusal of identity verification or revocation of approval - Where based on laws and regulations, or where the Company deems it necessary, reporting to or providing information to investigative authorities or other public authorities
3. Non-Involvement in Disputes between Users The Company is under no obligation to mediate, arbitrate, or resolve disputes arising between users. The Company's taking or not taking the measures in the preceding paragraph does not adjudicate or guarantee the merits of any user's assertions, and disputes between users shall be resolved by the users concerned at their own responsibility. The Company shall not be liable for any damage incurred by a user arising from the implementation or non-implementation of these measures, except as provided in Article 16 (Limitation of Liability).
Article 9. Posted Content and License
1. Definition of Posted Content
In this Article, "Posted Content" means all information that a user uploads, registers, transmits, or otherwise provides to the Service, including the profile photograph, the image of an official identification document provided for identity verification (passport, driver's license, national ID card, etc.), profile display items (gender, age, the city and country information relating to the meeting spot, etc.), and other materials that the user provides to the Company through the Service.
2. Ownership of Rights
The copyrights and other intellectual property rights in Posted Content vest originally in the user or rightful owner who holds such rights, and nothing in these Terms transfers such rights to the Company. Except for granting the Company the license below under these Terms, the user retains its rights in the Posted Content.
3. Grant of License to the Company
By providing Posted Content to the Company, the user grants the Company a royalty-free, non-exclusive, worldwide, non-transferable, and non-sublicensable license to store, reproduce, display, transmit, and—only to the extent technically necessary—modify (such as converting the display size or optimizing the file format) such Posted Content, solely for the purpose of operating, providing, maintaining, and securing the Service and providing functions to users. However, the Company may sublicense this license only to subcontractors necessary for providing the Service (including the cloud service providers used to store images and the like), within the scope of the Company's instructions. This license does not extend to use of the Posted Content beyond the scope necessary to achieve the foregoing purposes, and does not permit the Company to use a user's Posted Content for advertising or other external purposes.
4. User's Representations, Warranties, and Responsibility Regarding Posted Content
The user represents and warrants that, with respect to the Posted Content it posts, it holds all rights and authority necessary to post such content and to grant the Company the license in the preceding paragraph, and that such Posted Content and the posting thereof do not infringe the copyrights, likeness rights, privacy, or other rights of any third party and do not violate laws, regulations, or these Terms. Responsibility arising from the content of, and the posting of, Posted Content rests with the user who posted it, and the Company is not responsible for the accuracy, legality, authenticity, or the like of a user's Posted Content.
5. Termination of the License and Deletion
If a user deletes Posted Content, or if a user ceases use of the Service (withdraws), the license in paragraph 3 above relating to such Posted Content terminates. However, in the cases set forth in the following items, the license and the retention of the Posted Content may continue. - For the period until Posted Content already copied as a system backup is erased in the ordinary course of operation - Where retained, to the extent necessary, for the performance of statutory retention obligations, responding to disputes, preventing or investigating improper conduct, or other legitimate purposes
With respect to the image of an official identification document provided for identity verification, as set forth in Article 4 (Registration and Identity Verification), it shall be promptly deleted after the determination of identity verification has been completed.
6. Deletion of Infringing Content
Where the Company reasonably determines that Posted Content violates or risks violating these Terms or laws and regulations, determines that it infringes the rights of a third party, or otherwise determines it necessary to maintain the proper operation of the Service, the Company may delete or hide all or part of such Posted Content without prior notice to the user. The Company shall not be liable for any damage incurred by a user as a result of these measures, except as otherwise provided in these Terms.
Article 10. Fees, Billing, and Paying Members
1. Fee Structure (Men Pay; Women Free)
Whether use of the matching function in the Service is subject to charge differs according to the user's gender. Male users are subject to a monthly subscription (paying members) and, by paying the prescribed monthly fee, may use the matching function during the applicable period. By contrast, female users may use the matching function free of charge, and no fee arises for such use. The fee structure is established to maintain the sound operation and safety of the Service, and the Company may change the fee structure in accordance with these Terms.
2. Monthly Fee and the Actual Amount Charged
The monthly fee applicable to male users is calculated using, as a base common nationwide, the tax-exclusive reference price set by the Company, with the addition of the user's region of location, the exchange rate at the time of payment, and the applicable value-added tax, consumption tax, or other tax rate. The specific amount applicable to the user (including the tax-exclusive price, the tax amount, and the total amount in local currency) is displayed on the fee page within the Service. Fees may be revised, and the latest fees are at all times posted on the fee page. The user may confirm the applicable amount on that fee page before making payment, and by proceeding with the payment process is deemed to have agreed to that amount.
3. Benefits Obtained through the Fee
The benefit obtained by a male paying member's payment of the monthly fee is the use of the Service's matching function during the applicable period. That is, the member obtains the standing to activate the participating state, be matched for a counterpart, and have a meeting (a match) with a counterpart satisfying the conditions become possible. Payment of the fee does not guarantee the formation of a match with any particular counterpart, the realization of a meeting, or the outcome of a meeting or any other result. A match is formed only where the participation status, desired conditions, location, and other conditions of both parties coincide simultaneously, and there may be no match formed at all during the applicable period.
4. Payment Method and Absence of Automatic Renewal
Payment by a male paying member is made by a one-time capture (single payment) through PayPal each month. The user shall pay through PayPal by credit card or another method accepted by PayPal. Charging in the Service is not by automatic renewal (recurring billing). Because the Company does not receive or hold the entirety of a user's credit card information, the Company does not charge a user's payment method on a continuing or automatic basis. Accordingly, for the user to continue using the Service in and after the following month, the user must perform the payment process manually each time.
5. Expiration and Lapse of the Usage Period
The usage period as a paying member is one month from the completion of payment. When that usage period expires, the standing as a paying member lapses, and the male user can no longer use the matching function. To resume use, the user must again perform the payment process for the monthly fee manually. The Company does not automatically re-charge before or after the expiration of the usage period.
6. No Cancellation Settlement, Pro-Rating, or Carryover
A paying member may cancel (stop renewal) at any time from My Page. Because the Service is not by automatic renewal, the contract as a paying member terminates upon the expiration of the usage period by the user's simply not performing the next payment process. Even where a user cancels in the middle of the usage period, no pro-rated settlement or refund of the paid monthly fee will be made, nor may any unused period be carried over to the following month or beyond. The details of the treatment of refunds are as set forth in Article 12 (Refunds, Cancellation, and Cooling-Off (Right of Withdrawal)).
Article 11. Payment Processing
1. Processing by the Payment Processor (PayPal)
Payment by paying members in the Service is processed by PayPal under its terms. When a user performs the payment process on the Service, that process is completed through the payment service provided by PayPal. The terms of service and privacy policy established by PayPal apply to the payment relationship between the user and PayPal, and the user shall review these in advance.
2. Non-Retention of Card Information
The Company does not receive or store the entirety of a user's credit card number or other card information. The entry, processing, and storage of card information is all carried out by PayPal, and the Company obtains only the information necessary for the record of payment and for tax management, such as the success or failure of payment, the payment amount, the currency, and transaction identification information. As a result, the entirety of card information is never held within the Company's environment.
3. Issuance of Receipts
The Company issues a receipt each time payment is completed. The receipt states the payment amount, the currency, the applied tax amount, the period of use covered, and an identification number specifying the transaction (the invoice number), among other items. What the Company issues is a receipt; it does not issue a bill (invoice). Receipts can be confirmed from the payment history on My Page. The tax records of transactions relating to payment are managed through the tax-record service used by the Company.
4. Display of Exchange Rate and Tax
At the time of payment, the amount in local currency based on the user's region of location and the applicable exchange rate, and the tax applicable according to the jurisdiction in which the user is located (value-added tax, consumption tax, etc.), are displayed. The tax amount is, in principle, calculated on the basis of the user's country of registration. The user may proceed with payment after confirming, on the payment process screen, the tax-exclusive amount, the tax amount, and the total amount.
5. Time of Payment and Time of Commencement of Service
For male paying members, the time of payment is at the commencement of use of the service and at each monthly renewal. Because the Service is not by automatic renewal, at each month's renewal the user must perform the payment process manually. The time of commencement of the service shall be immediately after payment is completed, and the user may use the matching function immediately upon completion of payment.
Article 12. Refunds, Cancellation, and Cooling-Off (Right of Withdrawal)
1. Cancellation
A paying member may cancel (stop renewal) at any time from My Page. The Service is not by automatic renewal, and by the user's not performing the next or any subsequent payment process, the contract as a paying member terminates upon the expiration of the usage period already paid for. Accordingly, the contract terminates without the user needing to take any special action to cancel, simply by not renewing.
2. Principle Regarding Refunds
As a rule, the Company does not provide refunds of paid fees. This follows the existing policy set forth in the Company's disclosures based on the Act on Specified Commercial Transactions. Even where a user cancels in the middle of the usage period, or did not use the Service during the usage period, the paid fee will not be refunded, and no pro-rated settlement will be made. However, this does not apply where the Company determines it necessary, and the Company may provide a refund at its discretion.
3. Cooling-Off (Right of Withdrawal) for EU and UK Consumers
Notwithstanding the preceding paragraph, only a user who is a consumer residing in a Member State of the European Union (EU) or in the United Kingdom may withdraw (cool off) from the contract relating to that payment within 14 days of the payment date, without giving any reason. Where withdrawal is lawfully made within that period, the Company refunds the full amount paid. Because the Company adopts a policy of not obtaining the user's express consent to the immediate commencement of use of the Service, where withdrawal is made the Company refunds the full amount without making any pro-rated (per-day) deduction corresponding to the number of days of use up to the withdrawal.
4. Method of Withdrawal
A user wishing to exercise the right of withdrawal in the preceding paragraph shall clearly notify the Company of the intention to withdraw, through the inquiry form within the Service (/contact_us) or by email (contact[@]meetmeetnow[.]com). After receiving and confirming the notice of withdrawal, the Company will, within a reasonable period, process a full refund to the original payment method.
5. Treatment of Other Regions
For users in regions other than consumers residing in EU Member States and the United Kingdom, the right of withdrawal in paragraph 3 of this Article does not apply, and, as set forth in paragraph 2, as a rule no refund will be provided. Where, under the mandatory laws of a given region, a user is granted a right to claim a refund or other rights, such laws shall govern.
Article 13. Chargebacks and Payment Disputes
1. Request to Contact Support before a Chargeback
Where a user has a question about the content of a charge by the Company, or where a dispute arises regarding payment, the user shall, before filing a chargeback (reversal of payment) with the card issuer or the like, first contact the Company's support desk (the inquiry form (/contact_us) or email contact[@]meetmeetnow[.]com). Many matters can be resolved smoothly and promptly through direct contact with the Company, within the framework of the refund policy set forth in Article 12 (Refunds, Cancellation, and Cooling-Off (Right of Withdrawal)).
2. Measures against Bad-Faith Chargebacks
Where a user, without legitimate reason or without first contacting the Company, files a chargeback or other reversal of payment in bad faith, the Company may, against that user, suspend use of the Service and take the other measures set forth in these Terms. The Company may also recover (claim) from that user the reversed amount borne by the Company as a result of such chargeback, as well as the fees and other costs incurred in connection therewith. The Company reserves the right to take these measures, and the exercise of these rights does not preclude the exercise of any other rights the Company holds under these Terms.
Article 14. Intellectual Property; Reservation of Rights
1. The Company's Intellectual Property Rights
The copyrights, trademark rights, patent rights, design rights, know-how, and all other intellectual property rights and related rights in the software, source code, programs, databases, screen designs, layouts, user interfaces, text, images, videos, icons, logos, and other works that constitute or relate to the Service, as well as in "MeetMeetNow" and the other trade names, trademarks, service marks, names, and logos that the Company uses in relation to the Service (collectively, the "Company IP"), vest in the Company or in third parties who have duly licensed their rights to the Company. A user's Posted Content is not included in the Company IP referred to in this Article and is governed by Article 9 (Posted Content and License).
2. Limited License
The Company grants the user, conditional upon the user's compliance with these Terms, a non-exclusive, non-transferable, non-sublicensable, and revocable license to use the Company IP, limited to the extent necessary to use the Service in accordance with the purposes and manner prescribed in these Terms. Such license does not effect any transfer of rights in the Company IP to the user, and grants no rights beyond the scope expressly licensed in these Terms.
3. Prohibited Acts
Without the Company's prior written consent, the user shall not engage in any of the following acts with respect to the Company IP. - Reproduction, reprinting, modification, adaptation, distribution, public transmission, lending, or other use requiring the rightsholder's permission - Collecting, acquiring, or accumulating information from the Service or its data using automated means (robots, scrapers, crawlers, spiders, etc.) - Decompiling, disassembling, reverse-engineering, or otherwise analyzing the source code or structure of the software constituting the Service - Creating derivative works based on the Company IP, or use of secondary works or commercial use - Removing, altering, or concealing trademarks, logos, copyright notices, or other notices of rights
4. Reservation of Rights
All rights not expressly licensed by the Company to the user in these Terms are reserved to the Company and its rightful owners. Nothing in these Terms shall be construed, by implication, estoppel, or any other doctrine, as granting the user any rights or license in the Company IP.
Article 15. Disclaimers (As Is; To the Extent Available)
1. Provision As Is and to the Extent Available
The Service is provided in the state in which it is actually provided (as is) and to the extent the Company is able to provide it. The Company does not warrant that the Service will conform to a user's particular purpose, or that it will have the utility, commercial value, accuracy, or usefulness the user expects.
2. No Warranty of Uninterrupted Operation, Safety, or Freedom from Error
The Company does not warrant that the Service will be provided continuously without interruption, that it will be free of errors, defects, viruses, or other harmful programs, that it will be secure at all times, or that defects will be corrected. The Service may be temporarily suspended or restricted without notice due to system maintenance, failures, accidents in communication lines or facilities, the suspension of third-party services (payment processors, cloud providers, telecommunications carriers, etc.), or other causes.
3. No Warranty Regarding Other Users
The Service merely matches users with one another and provides an opportunity for an in-person meeting. Except that users are required to submit an official identification document for identity verification (Article 4), the Company does not investigate, warrant, or guarantee the identity, age, attributes, representations, character, conduct, behavior, intentions, or purposes of other users. The identity verification conducted by the Company is intended to prevent fraudulent conduct and to confirm age; it does not guarantee the safety of other users, and does not involve any background check, such as investigating criminal history or querying sex offender registries (see Article 6).
4. No Warranty of Matching or Meeting Results
The Company does not warrant that a match will be formed for a user, that a match will be formed with any particular counterpart, that a meeting will actually take place based on a formed match, or that a meeting or other interaction will produce the result the user expects. Matching is performed based on gender preference, mutual age range, the same country and city, participation status, and other conditions, and its formation is not guaranteed.
5. Disclaimer of Implied Warranties
To the maximum extent permitted by applicable law, the Company makes no express or implied warranty whatsoever with respect to the Service, including warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy. However, this paragraph does not exclude or limit any liability the Company bears under the Consumer Contract Act (消費者契約法) or other mandatory laws.
6. Disclaimer Regarding Third-Party Content and Conduct
Except as otherwise provided in these Terms, the Company is not responsible for content, information, and statements that a user or other third party provides, displays, or transmits through or in connection with the Service, or for the conduct of a user or other third party (including online and in-person conduct). The user shall make judgments and respond regarding such content and conduct at the user's own responsibility.
Article 16. Limitation of Liability
1. Exclusion of Certain Damages
Among damages incurred by a user in connection with the Service or these Terms, the Company shall not be liable, to the extent permitted by applicable law, for indirect damages, incidental damages, consequential damages, special damages, lost profits, loss or corruption of data, business interruption, harm to credit or reputation, or punitive damages, whether or not the Company was informed in advance of the possibility of their occurrence.
2. Cap on Liability
The aggregate total of the damages liability that the Company owes to a user in connection with the Service or these Terms shall, regardless of its legal basis (whether contractual liability, tort liability, or otherwise), be capped at the amount actually paid by that user to the Company as consideration for the Service during the 12 months immediately preceding the occurrence of such damage. Where that user has made no payment to the Company in using the Service, the Company shall bear no damages liability.
3. Exceptions
The provisions of the preceding paragraphs do not apply in the cases set forth in the following items. - Damages arising from the Company's intentional misconduct or gross negligence - Damage to life or body that cannot be waived - The extent to which the Company's liability cannot be exempted or limited under the Consumer Contract Act (消費者契約法) or other mandatory laws
None of the provisions of the preceding paragraphs excludes or limits the liability the Company bears to the extent falling under the foregoing items, and this Article is not intended to wholly exempt the Company from liability.
4. Interpretation
The provisions of this Article shall be effective to the maximum extent permitted by applicable law, and even where any provision is determined to be invalid or unenforceable, the effect of the other provisions shall not be affected.
Article 17. Indemnification by the User
1. Indemnification Obligation
The user shall indemnify, defend, and hold harmless the Company and the Company's officers, employees, agents, and subcontractors (collectively, the "Indemnified Parties") from and against any claim, demand, lawsuit, or proceeding made by a third party arising out of or in connection with any of the following items, and any damage, loss, liability, compensation, settlement amount, cost, and reasonable attorneys' fees incurred by an Indemnified Party in connection therewith. - The user's use of the Service or of functions provided by the Company - The user's conduct (including in-person pairings and meetings, and other interaction, with a counterpart whom the user came to know through the Service) - Posted Content posted, transmitted, or provided by the user - The user's violation of these Terms, other rules established by the Company, or applicable laws and regulations - The user's infringement of the rights of a third party (including intellectual property rights, likeness rights, privacy, reputation, and other rights)
2. Cooperation with Defense, Etc.
The Company may reserve the right, at its own cost and judgment, to itself defend and control any claim with respect to which the user owes an obligation of indemnification or defense under this Article. In such case, the user shall reasonably cooperate with the Company's defense. The user shall not, without the Company's prior written consent, enter into any settlement that creates liability or obligation on an Indemnified Party or restricts the rights of an Indemnified Party.
3. Survival
The user's indemnification obligation under this Article shall remain in effect even after the user ceases use of the Service, withdraws, or the contract under these Terms terminates.
Article 18. Privacy
1. Application of the Privacy Policy
The Company's handling of a user's personal information and other personal data is governed by the separately established "Privacy Policy," which forms part of these Terms. By using the Service, the user understands the content of that Privacy Policy and consents to the Company handling personal data in accordance therewith. In the event of any conflict or inconsistency between these Terms and the Privacy Policy, the provisions of the Privacy Policy shall prevail as to matters relating to the handling of personal data.
2. Notification of Purpose of Use
In accordance with the Act on the Protection of Personal Information (個人情報保護法; the Company's obligations as a personal information handling business operator) and other applicable laws, the Company notifies or publicly announces in advance the purpose of use when acquiring personal data from a user. The specific purposes of use, the categories of information acquired, provision to third parties and entrustment, cross-border transfer, retention period, and the methods for requests for disclosure, correction, suspension of use, and the like (requests for disclosure, etc.) are as set forth in the Privacy Policy.
3. Acquisition of Information Requiring Browser Permission
In order to display the nearest meeting spot and city to the user, the Service may acquire the user's precise location information (GPS). Such acquisition of precise location information is carried out after obtaining the user's permission through the browser, and where the user does not grant permission, the Company falls back to country-level determination based on the IP address. Precise location information is used solely for matching users located in the same country and city, and raw coordinates are not displayed to the counterpart. The Company handles precise location information with care as highly sensitive information.
4. Images of Official Identification Documents
With respect to images of official identification documents (passport, driver's license, national ID card, etc.) acquired for identity verification, the Company performs only visual confirmation by personnel and does not perform automated biometric matching or the like. The basis for handling such images and the method of retention are as set forth in the Privacy Policy, and no separate express consent under this Article is obtained for the acquisition of such images (for details, please refer to the Privacy Policy). Such images are promptly deleted after the determination of identity verification (approval or refusal) has been completed (see Article 4).
Article 19. Suspension of Use; Withdrawal
1. Suspension and Termination by the Company
Where the Company reasonably determines that a user falls under, or risks falling under, any of the following items, the Company may, without prior notice, temporarily suspend the user's use of the Service, freeze the account, or delete the account and terminate the usage contract. - Where the user has violated these Terms or rules separately established by the Company - Where the user has engaged in an act that poses, or risks posing, danger to the life, body, freedom, reputation, or property of another user or third party (including sexual assault, violence, stalking, contact with minors, drug trade, theft, fraud, and other serious acts) - Where the user fails to submit the documents necessary for identity verification (confirmation by official identification document), or identity verification was not completed based on the submitted documents, or the user provided false information - Where it becomes apparent that the user is under 18 years of age - Where the user has been reported or refused by another user and the Company determines the user to be a dangerous user - Where the user fails to pay fees due, or engages in a chargeback or other improper payment dispute - Where the user engages in an act that obstructs the operation of the Service or damages its credit - Where the user is in breach of the matters concerning the exclusion of antisocial forces set forth in Article 7 (User Conduct; Prohibited Acts), or the Company otherwise determines that continued use is inappropriate
The Company shall be liable for any damage incurred by a user as a result of measures under this paragraph only to the extent set forth in these Terms, and shall bear no liability whatsoever except in cases of the Company's intentional misconduct or gross negligence.
2. Withdrawal by the User
A user may, by the method prescribed by the Company, withdraw from the Service from My Page at any time and terminate the usage contract. As of the time the withdrawal process is completed, the user loses eligibility to use the Service.
3. Effect on the Paying Member Period
Charging relating to paying members of the Service (male users) is not by automatic renewal, and the usage period is one month per payment, after which it automatically lapses and the matching function can no longer be used. Even where a user withdraws or the Company terminates the usage contract, no pro-rated refund of fees relating to the paying member period already elapsed, and no carryover or settlement of unused period, will be made. The treatment of refunds is as set forth in Article 12 (Refunds, Cancellation, and Cooling-Off (Right of Withdrawal)).
4. Treatment of Data upon Termination
The handling of a user's personal data after termination of the usage contract (including retention, deletion, and retention based on statutory retention obligations) is as set forth in the Privacy Policy. Images of official identification documents are promptly deleted after the determination of identity verification (approval or refusal) has been completed.
5. Survival after Termination
Even after termination of the usage contract or cessation of provision of the Service, those provisions that by their nature should survive (including the license to Posted Content, intellectual property, disclaimers, limitation of liability, indemnification, governing law, jurisdiction, and dispute resolution, general provisions, and other provisions relating to rights and obligations that arose before termination) shall remain in effect.
Article 20. Changes to the Service and These Terms
1. Change, Suspension, and Termination of the Service
The Company may change, add to, or improve all or part of the content of the Service according to user convenience, technical necessity, the circumstances of external services, or other matters. The Company may also temporarily suspend the provision of all or part of the Service where there is system maintenance and inspection, failure response, security necessity, force majeure, or other unavoidable cause, and may terminate the Service for business or operational reasons. Where the Company terminates the Service, it will endeavor, to the extent reasonably possible, to notify users in advance.
2. Changes to These Terms
The Company may change these Terms (including the various provisions established by the Company in relation to the Service). The Company may change these Terms in accordance with the provisions on changes to standard terms of contract under the Civil Code (民法) and other applicable laws, where the change to these Terms conforms to the general interest of users, or where the change is reasonable in light of the necessity of the change, the appropriateness of the content after the change, and other circumstances, and does not contravene the purpose of the Service.
3. Procedure for Changes and Effective Date
Where the Company changes these Terms, it will make known the content of these Terms after the change and the time at which it takes effect by posting on the Service, by email, or by another method the Company deems appropriate. For changes that are significant for users, the Company will endeavor to give advance notice of the content and a summary of the change a reasonable period before the time it takes effect. Minor changes shall take effect at the time of posting on the Service or at the time designated by the Company.
4. Agreement and Disagreement to Changes
Where a user continues to use the Service after the time at which these Terms after the change take effect has passed, the user is deemed to have agreed to these Terms after the change. Where a user does not agree to these Terms after the change, the user may withdraw from the Service in accordance with Article 19 (Suspension of Use; Withdrawal).
The formation, effect, interpretation, and performance of these Terms, and all matters relating to the use of the Service, shall be governed by the laws of Japan.
2. Dispute Resolution (Consultation First)
Where a dispute arises between the Company and a user in connection with the Service or these Terms, both parties shall first consult in good faith and endeavor to reach an amicable resolution.
3. Exclusive Agreed Jurisdiction
Any dispute not resolved through the consultation in the preceding paragraph shall be resolved by litigation, with the Tokyo District Court as the exclusive agreed court of first instance according to the amount in dispute. The Company does not compel resolution of disputes with users through arbitration, nor does it include any provision requiring users to waive the right to bring class actions (including class arbitration).
4. Reservation of Mandatory Consumer Protection
Notwithstanding the preceding paragraphs, where the user is a consumer and there is protection afforded to the user by mandatory consumer protection provisions (including mandatory provisions on jurisdiction) that cannot be waived under the laws of the country or region of the user's habitual residence, the provisions of this Article shall not impair such protection, and such mandatory provisions shall prevail.
Article 22. General Provisions
1. Severability
Even where any provision of these Terms or part thereof is determined by law to be invalid or unenforceable, the remaining provisions of these Terms and the remaining part of such provision shall continue in full force and effect. The part determined to be invalid or unenforceable shall be interpreted as, or replaced by, valid and enforceable content that most closely approximates the intent of that part.
2. Survival
Those provisions of these Terms that by their nature should survive (including the license to Posted Content, intellectual property and reservation of rights, disclaimers, limitation of liability, indemnification by the user, governing law, jurisdiction, and dispute resolution, and this Article) shall remain in effect even after termination of the usage contract.
3. Assignment of Rights and Obligations
The user may not, without the Company's prior written consent, assign, transfer, or pledge as security to a third party its status under these Terms or all or part of its rights and obligations under these Terms. Where the Company transfers the business relating to the Service to a third party, or carries out a merger, company split, or other corporate reorganization, the Company may, in connection with such business transfer or the like, cause its status under these Terms, its rights and obligations under these Terms, and a user's registration information and other information to be succeeded to by the transferee or the like of such business, and the user consents to this in advance.
4. No Waiver of Rights
Even where the Company does not exercise, or delays exercising, a right under these Terms, the Company shall not be deemed to have waived such right. The Company's exercise of part of a right does not preclude the exercise of the remaining rights.
5. Force Majeure
Where the performance of the Company's obligations under these Terms is delayed or rendered impossible due to natural disaster, fire, power outage, war, civil unrest, riot, labor dispute, the enactment or amendment of laws and regulations, an order or disposition by a government agency, a failure of communication lines or telecommunications facilities, the suspension or failure of external services used by the Company (including cloud infrastructure, payment processing, and other external services), or any other cause beyond the Company's reasonable control, the Company shall not be liable for such delay or impossibility.
6. Entire Agreement
These Terms and the Privacy Policy constitute the entire agreement between the Company and the user regarding the use of the Service, and supersede all prior oral or written agreements, representations, and understandings.
7. Notices
Notices from the Company to a user may be given by posting on the Service, by sending an email to the email address registered by the user, or by another electronic method the Company deems appropriate, and such notice shall be deemed to have reached the user at the time of dispatch or posting. Contact from a user to the Company shall be by the method set forth in Article 23 (Inquiries).
8. Language; Authoritative Text
These Terms are provided in 59 languages. In the event of any difference in interpretation among the language versions, the Japanese version shall be the authoritative text and its interpretation shall prevail.
9. Relationship of the Parties
Nothing in these Terms creates between the Company and a user any employment relationship, agency relationship, partnership relationship, joint venture relationship, or other legal relationship other than as expressly provided in these Terms. The user has no authority to act as an agent of the Company.
Article 23. Inquiries
1. Business Operator Information
The Service is operated by the following business operator. - Trade name: MeetMeetNow, Inc. - Corporate Number: 2011001170861 - Registered head office: Shibuya Dogenzaka Tokyu Building 2F-C, 1-10-8 Dogenzaka, Shibuya-ku, Tokyo 150-0043 - Representative: Kazuki Nishijima
2. Method of Contact
For inquiries, questions, and requests for disclosure and the like regarding these Terms, the Service, or the handling of a user's personal data, please use one of the following methods. - Email: contact[@]meetmeetnow[.]com - Inquiry form: /contact_us
3. Response
After confirming the content of an inquiry, the Company will ordinarily endeavor to respond within five business days of receipt. However, depending on the content of the inquiry, whether investigation is required, and other circumstances, a reasonable period may be required before a response.
4. Frequently Asked Questions (FAQ)
Before making an inquiry, please also refer to the Service's Help / Frequently Asked Questions (FAQ) page. That page provides answers to common questions regarding identity verification, fees and payment, matching, safety, accounts, and the like.
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